Refund policy
Returns
- You may return most new, unopened items within 14 days of delivery for a full refund.
- Items should be returned in their original packaging and a flat rate of R99 payable for local shipments.
- To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at support@voyageolfactif.co.za.
Exchanges (if applicable)
- We only replace items if they are defective or damaged.
- If you need to exchange it for the same item, send us an email at support@voyageolfactif.co.za and send your item to: Postnet Strubens Valley and notify us once done.
Shipping
- To return your product, you should mail your product to: Postnet Strubens Valley and notify us via email at support@voyageolfactif.co.za.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
- For more information about our return and refund policy, please contact us at support@voyageolfactif.co.za.
Note: This policy is subject to change without notice and was last updated on 15/06/2024.